Coronavirus Help and Information

We will closely monitor official Government guidelines and keep you updated with the changing situation.

If you have any questions or enquiries, we would ask that you please email holidays@helevalley.co.uk and we will get back to you as soon as possible.

What are your cancellation policies?
Please contact us to discuss your options, including moving your booking to a later date. Any cases of cancellation due to “Disinclination to travel” will be subject to our cancellation policies. Please view our FAQs for details of our cancellation policies for the holiday park.

FAQS

How can I protect myself from Coronavirus?
We advise you to follow all applicable travel and personal hygiene advice, including from Public Health England and the World Health Organisation:

• Wash hands regularly with soap and water or a disinfectant, especially after coughing and sneezing, before handling and consuming food
• Use disposable tissues when coughing or sneezing and dispose of used tissues carefully and promptly
• Avoid touching your eyes, nose, and mouth with unwashed hands
• Avoid close contact with people who appear unwell and avoid sharing personal items
• Public Health England (PHE) recommends against using masks outside clinical settings. Should you decide to use a mask, you should ensure you continue to use all the recommended precautions in order to minimise the risk of transmission
• Avoid unnecessary, unprotected contact with live animals and make sure you wash hands thoroughly after contact with an animal

For more health and well being advice visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

How can I be kept up to date?

Please call us on 01271 862 460 if you have any further questions.